Help Center

How can we help?

Answers about joining, sessions, Tide Coins, games, rewards and more.

Joining

How do I join?

Select Join free at the top of the page, fill in the short sign-up form (or use Continue with Google), confirm you are 18 or older and create your account. 30,000 Tide Coins are added straight away.

What information do you need?

Your name, a screen name, email address, date of birth, country and a password — or Continue with Google. These are stored securely on our server so you can log in from any browser. We never ask for card, bank or payment details.

Does it cost anything?

No. Joining and playing are completely free, and nothing on the site is for sale.

Logging in & sessions

How do I log back in?

Select Log in and enter the email address and password you joined with, or use Continue with Google. Your account works on any device.

Why can't I see my profile on another device?

Your account works on any device — just log in with your email and password. Your Tide Coin balance, rewards and progress, though, are stored in each browser, so they don't sync between devices: a new browser starts with a fresh wallet of 30,000 Tide Coins.

What happens when I log out?

Your session ends on this browser. Your account stays on our server, and your coins and progress stay in this browser for next time. To delete your account, email us from the address you joined with.

I cleared my browser data and lost my coins. Can you restore them?

Unfortunately not. Tide Coins and progress are stored only in your browser, so there's nothing on our server to restore. Your account is still there — log in and you'll start with a fresh wallet.

Tide Coins

What are Tide Coins?

Tide Coins (TC) are the virtual currency used across our games. They're free and exist purely for entertainment.

Are Tide Coins worth anything?

No. They have no monetary value and can't be exchanged for cash, vouchers, goods or any real-world prize.

Can I buy, deposit or withdraw coins?

No. Pattaya Sea Falcon has no purchases, deposits or withdrawals of any kind.

I've run out of coins. What now?

Collect your daily tide bonus on the Rewards page, open the daily reef chest, claim any milestones you've reached, or win badges for extra coins.

Playing games

Which games can I play?

All 39 Sea Falcon originals — slots, myth and legend, adventure, Asian-inspired games, and instant games such as Keno, Plinko and Diamond Scratch. Browse them all on the Games page.

How do I find a particular game?

Use the search box on the Games page, or tap a category such as Classic, Myth & legend or Instant & arcade.

Do I need to download anything?

No. Every game plays in your web browser on phones, tablets and computers.

A game won't load. What can I do?

Try the reload button above the game, check your connection, or open it in a new tab with the button provided. Updating your browser or relaxing strict content blockers for our site can also help.

How does a game use my coins?

Games use the Tide Coin balance at the top of the page, and it updates as you play. You need to be logged in to play.

Rewards

How does the daily tide bonus work?

Collect it once per calendar day. Day one is 700 TC and each consecutive day adds 300 TC, up to 2,500 TC on day seven. Miss a day and the streak resets.

How do levels work?

You earn XP by launching games (+20), playing (+6 a minute), collecting the daily tide (+35) and opening the reef chest (+15). Each new level pays 300 TC × the level number.

What are badges?

Nine achievements, such as trying 10 different games, playing every game or reaching level 5. Each badge pays 450 TC when won.

Can rewards be exchanged?

No. All rewards are virtual with no real-world value.

Jackpot

What's the weekly meter?

A just-for-fun meter that rises from 2,500,000 TC to 9,000,000 TC through the week and resets every Monday at 00:00 UTC. It's virtual and has no monetary value.

How does the reef chest work?

Registered players can open one free chest a day. It always contains Tide Coins, with a 0.3% chance of the 30,000 TC jackpot. All chances are shown on the Jackpot page.

What are milestones?

Five voyage milestones for launching games 1, 5, 15, 30 and 50 times. Claim them on the Jackpot page once reached.

Game Providers

What's the Game Providers page?

An informational list of the studios behind our games and the games each one made.

Can I play their games here?

No. Their games aren't available on Pattaya Sea Falcon — only our own games are.

Are you partners with them?

No. We're not affiliated with, endorsed by or partnered with any company listed.

Responsible play

How do I set a break reminder?

Go to the Responsible Play page and pick an interval. A reminder appears after that much play in a session.

Is this gambling?

No. There are no deposits, no withdrawals and no cash prizes, and Tide Coins have no monetary value. The games are for entertainment only.

Contact & support

How do I contact you?

Use the form on our Contact page or email [email protected].

How soon will you reply?

We aim to reply within a few working days.

Still need help?

Send us a message and we'll get back to you.

Contact us